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Hilton Honors releases new study

Eighty-eight percent of travelers based in Asia Pacific feel their ‘love of travel is a huge part of how they define themselves’, with three in four aspiring to be a ‘travel expert in their social circle’, reveals a recent study by Hilton Honors, the award-winning guest loyalty program of global travel and hospitality brand Hilton. The research, surveying 2,300 avid travelers aged between 20-45 in 11 Asia Pacific countries and segmented by life stage, explored the travel motivations, aspirations and expectations of the region’s most active travelers.

“Travel is a deep passion for most travelers in Asia Pacific,” said Sarah Somerville, Senior Director, Customer Engagement, Loyalty and Partnerships, Asia Pacific at Hilton. “It gives them a real sense of pride and has become a core part of how they define themselves. Today’s travelers want to live like locals, feel inspired by the places they visit and experience a transformative journey that is wholly their own. They also embrace the role technology can play, not only in making their travel experience more efficient, but also in enhancing the planning stage through the use of augmented reality and virtual reality technologies.”

The 2019 study, comprising an extensive quantitative survey of travelers aged 20-45 and in-depth interviews with Gen Y travel taste-makers, revealed three key themes: travel and the role it plays in identity, technology and the future of travel, and the importance of experiential travel: 

Travel and Identity  

  • Defined by Travel: Eighty-nine percent feel ‘being able to travel is a point of pride for me’, with 88% saying their ‘love of travel is a huge part of how they define themselves’. This was even more important for Young Families, defined as 20-to-35-year-old couples with children (91%), Singles (85%) and Couples (82%). The sentiment of travel being formative to identity is strongest in Indonesia (97%), India (95%), Philippines (94%), Thailand (94%) and Vietnam (92%).
  • The Antidote to Ignorance: When it comes to the personal benefits of travel, there is a sense that it empowers people to feel more ‘knowledgeable’ (55%) and ‘open-minded’ (51%). One survey respondent shared: “As the comedian Trevor Noah said "Traveling is the antidote to ignorance.” What truly motivates me to travel is the excitement, the urge to experience different cultures, food, to meet new people and live their lives for those few days. As the quote says, traveling is the solution to ignorance.”
  • Social Currency and Expertise: Three in four Asia Pacific travelers aspire to be an ‘expert’ within their social circle and the first to discover new locations. Interestingly, wanting to be ‘the first one of their friends to visit or experience a destination’ is significantly more important to Young Families (82%), as compared to Singles (69%) and Couples (59%).

Technology and the Future of Travel

Traditional sources of information, such as word-of-mouth (55%), online travel publications (50%), official tourism websites and the social media accounts of friends and family (both 49%), serve as travel inspiration for travelers today. However, travelers in Asia Pacific see a clear role for technology tomorrow – with virtual reality (VR) and augmented reality (AR) being essential in delivering a more fun and immersive experience:  

  • Virtual Fun: Two in five travelers believe that the use of VR and AR could help make travel more fun in the future. Forty-five percent also saw the potential of virtual/inanimate influencers as a source of influence for their next destination.
  • Immersive Inspiration: One in two travelers would be enticed by ‘virtual or augmented reality’ tours of their destination to get inspiration for their holiday.
  • Smooth Sailing: More than half of APAC travelers feel that technology can be adopted to speed up check-in and manage their whole trip better. Young Families are more likely to see the benefit of tech being used by updating them with push alerts (48%), offering inspiration on destinations (49%), and delivering tailored in-room entertainment (40%).

The Importance of Experiential Travel

Aspirations around ‘traveling the world’ tops travelers’ bucket lists – though it is the desire to try new experiences and connect with culture that is cited most:

  • Making It Count: Two in three travelers seek ‘once-in-a-lifetime experiences’ as a key aspect of travel that they desire. This is largely driven by younger travelers (73% of 20-to-24-year-olds).
  • Extraordinary Experiences: The ‘uniqueness of the destination or experience’ has the most influence on deciding where people want to travel (55%). This is more important to Young Families (63%) than Singles or Couples (both 48%), and to travelers in Indonesia (76%), Philippines (71%), Vietnam (67%) and India (66%). 

While cultural immersion has been a trending travel phenomenon, specific types of experiences are being sought out by Asia Pacific travelers:

  • Tracing the Roots of Local Cuisine: ‘Visiting a local food market to learn and pick your own ingredients for an authentic meal’ is by far the top experience that APAC travelers desire (38%). One respondent shared: “Trying the local dishes is too simple, I would like to track back to where all the ingredients are raised, grown or caught and try remake the dishes from the beginning. Talking about it already makes me super excited!”
  • Access and Authenticity: VIP experiences associated with ‘Private Access’ (73%) and ‘Local Culture and Authenticity’ (71%) both play an important role in attracting travelers to visit a new or different destination.
  • Region of Japanophiles: Japan continues to top Asia Pacific travelers’ bucket list of travel destinations, with Australia not far behind. However, beyond Japan’s ‘spectacular landscape’, ‘local experiences’ around culture and cuisine have strong influence in attracting them to visit.

Since 2016, Hilton Honors has been offering unique, money-can't-buy experiences to loyal guests in Asia Pacific through its proprietary Hilton Honors Experiences Platform. Members can redeem the Points they accrue to gain VIP access to sporting events, sold-out concerts, and curated experiences, such as an exclusive meeting and dinner with Chef Jiro in Tokyo, a behind-the-scenes tour of Bollywood’s Film City, swimming with saltwater crocodiles in Darwin, or an island getaway in Koh Samui. 

Moreover, the award-winning Hilton Honors mobile app puts members in control of personalizing their travel experience. Members can select the room of their choice from a digital floor plan and request amenities to be ready in their room prior to arrival at any of Hilton’s 5,700 properties around the world. Upon arrival, the mobile app also serves as a Digital Key at more than 4,200 properties worldwide, allowing members to use their smartphones to access their room, fitness center, pool and other hotel areas requiring a key.

Methodology: Hilton Honors commissioned a quantitative survey of 2,300 respondents that traveled for leisure at least 3 times in the last 12 months, and intended to take another 3 trips in the coming 12 months. Respondents were aged between 20-45 and came from 11 Asia Pacific countries: Australia, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand and Vietnam. Life stages were broken down by Singles, Couples (with a partner/spouse and no children) and Young Families (aged 20-35 with a partner/spouse and at least one child). The quantitative survey was conducted between 18 April – 14 May 2019. The qualitative research was conducted amongst 40 young ‘Cassandra’ trendsetters, who were aged between 18-24 and came from 6 Asia Pacific countries: Australia, India, Indonesia, Thailand, Singapore and Japan. The qualitative fieldwork was conducted between 23rd – 25th May 2019.

About Hilton Honors

Hilton Honors is the award-winning guest loyalty program for Hilton’s 17 world-class brands comprising more than 5,700 properties with more than 923,000 rooms, in 113 countries and territories. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, and free standard WiFi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app where Hilton Honors members can check-in, choose their room, and access their room using a Digital Key. With more than 89 million members, Hilton Honors offers hundreds of ways to earn and redeem Points. Members can redeem their Points for free nights, premium merchandise, and items on Amazon Shop with Points; make charitable contributions; or gain access to unique events through Hilton Honors Experiences, such as exclusive artist connections and VIP concerts with Live Nation®, and race experiences with McLaren Racing. The program is free to join, and travelers may enroll online by visiting www.hiltonhonors.com.Connect with Hilton Honors at newsroom.hilton.com/hiltonhonors, and follow Hilton Honors on FacebookTwitter, and Instagram.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 17 world-class brands comprising more than 5,700 properties with more than 923,000 rooms, in 113 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton earned a spot on the 2018 world’s best workplaces list, and has welcomed more than 3 billion guests in its 100-year history. Through the award-winning guest loyalty program Hilton Honors, more than 89 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on FacebookTwitterLinkedInInstagram, and YouTube.

 

 

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